We are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, our exchange policy outlines the conditions and process for exchanges.
1. Items Eligible for Exchange
- Non-Perishable Items: Exchanges are accepted for non-perishable food and beverage items that are unopened, unused, and in their original packaging.
- Defective or Damaged Products: If you receive a defective or damaged item, you may request an exchange. Proof of damage (e.g., photos) must be provided.
- Incorrect Items: If the item you received is not what you ordered, you may exchange it for the correct item.
2. Items Not Eligible for Exchange
- Perishable Items: Due to health and safety regulations, perishable items (e.g., fresh, frozen, or temperature-sensitive products) are not eligible for exchange unless they are defective or damaged upon delivery.
- Opened or Used Items: Products that have been opened or partially used cannot be exchanged.
- Special Orders: Custom or personalized items are not eligible for exchange.
3. Exchange Timeframe
- All exchange requests must be initiated within same day of receiving your order.
- Exchanges will not be accepted beyond the stated timeframe.
4. Exchange Process
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Contact Us:
- Reach out to us at eatscapes123@outlook.com to initiate the exchange.
- Provide your order number, a description of the issue, and supporting photos (if applicable).
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Approval:
- Once your exchange request is approved, we will provide instructions for returning the item or arranging for replacement delivery.
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Return Shipping:
- Customers are responsible for return shipping costs unless the exchange is due to our error (e.g., defective or incorrect item).
- Items must be securely packaged to prevent damage during transit.
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Processing the Exchange:
- Once the returned item is received and inspected, we will ship the replacement item.
- Processing times may vary but typically take 7-14 business days.
5. Exchange Limitations
- We reserve the right to deny exchange requests that do not meet the policy conditions.
- Products purchased during clearance or promotional sales may not be eligible for exchange.
6. Contact Us
For questions or assistance with your exchange, please contact us:
- Email: eatscapes123@outlook.com
- Phone: +601125411924